Corporate Sales Support Coordinator Full Time

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

About the Role:

The Corporate Sales Support Coordinator will be responsible for supporting the achievement of monthly, quarterly and yearly sales targets. You will provide support to the corporate channel and manage inbound corporate enquiries along with the required operational functions. You will be driven by sales targets and manage relationships with Corporate Customers via telephone and email.

You are someone with superior organizational skills and strongly driven by achieving targets. You possess great verbal communication skills, an understanding of brand, and strong customer service skills as well as creativity and flexibility. You are the consummate team player, however, can work autonomously on executing all responsibilities. There is no task or project too big or too small for you – you attack them all with passion, creativity, a positive outlook and serious attention to detail.

Responsibilities:

• Manage all inbound Corporate Sales enquiries and orders
• Typical enquiries include:
  • Pricing, MOQ’s, item availability and/or placement of purchase orders
  • Order Status
  • Selection of product mix; Must understand product features, and provide suggested products suited to the customer’s needs
  • Ability to suggest alternative products specific to customers’ needs and requirements
• Deliver an exceptional customer experience through written and verbal communications
• Strong understanding of brand and ensuring customers align with YETI’s strategy and brand guidelines
• Ability to manage orders from enquiry through to order dispatch, ensuring all orders are fulfilled within required deadlines
• Assist with preparing artwork approvals for all custom orders
• Assist with operational processes to fulfil orders e.g. Booking couriers for completed orders ready for dispatch
• Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of order

Qualifications and Attributes:

• High School Certificate required
• At least 4 years of experience in customer service or sales related position
• Retail or wholesales experience is preferred
• Strong interpersonal and influencing skills
• Strong written and verbal communication skills
• Proven experience working in a fast-paced high volume environment
• Proficient with basic computer skills – Excel, Word, web browsers

YETI is proud to be an Equal Opportunity Employer.